How to Order

QUALITY: We adhere to very high quality standards in our hand painted and sculpted tiles. All tiles are individually made and slight differences are inherent in this technique.

COLOR MATCHING: We offer free color matching for all tile orders over $200. There is a $25 fee for color matching for orders under $200.

COLOR SAMPLES: Color sample packets are available by color groups. You can view these in our Color Library. You can "check them out" at $20 (plus S&H) per packet. If you return them within two months (undamaged), we will refund the packet price.

LEAD TIME: Lead time is 1-2 weeks unless otherwise specified. If you choose a faster shipping method (such as 2nd Day UPS), it does not mean your tiles will be ready any sooner, only that the shipping time will be faster.

CUSTOM HANDPAINTED TILE: Prices for custom hand painted tiles are based on the intricacy of the design. Add 25% for hand painted and hand tinted relief tiles.

CUSTOM SCULPTED TILE: Custom sculpted tile prices can vary according to size and design. Contact us with your ideas for details.

CATALOG: Although all of our tiles are represented on this web site, you can order catalogs for $20 each.

SHIPPING OPTIONS: Unless otherwise instructed, we ship UPS Ground. The customer pays shipping and handling costs.

PLACING ORDERS: Please contact us to place your order.

RETURNS: Tiles cannot be returned as they are glazed to order. However, if damage occurs during shipment, or they are found to have a defect, they will be replaced. Please contact us for specific instructions and do not return any tiles until UPS has had a chance to inspect the damage.